Terms and Conditions MDG118 — Complete User Platform Guide

By accessing, registering for, or using any part of the MDG118 platform — whether through the website at mdg118.onl, the mobile app, or any other official MDG118 channel — you hereby agree to be fully and unconditionally bound by these Terms and Conditions.

If you disagree with any part of this document, you are required to discontinue use of the mdg118 platform. Continued use following any amendments to these Terms will be deemed as acceptance of those changes.

These Terms and Conditions are to be read together with Privacy Policy and Responsible Gaming Guide MDG118, all of which together form a comprehensive agreement between you and MDG118.

To open and use a MDG118 account, you must meet all of the following eligibility requirements:

• Aged at least 18 years of age on the date of registration.
• Not be subject to any legal prohibition that prevents you from using online gambling services.
• Register under your own name only — accounts opened on behalf of others are strictly prohibited.
• Have never had an MDG118 account previously closed or suspended due to a terms violation.
• Not currently enrolled in any voluntary or mandatory self-exclusion programme.

MDG118 reserves the right to request identity verification documents at any time for age verification and KYC (Know Your Customer) purposes. Failure to provide the required documents within the stipulated timeframe may result in temporary account suspension until verification is complete.

Each user is only permitted to hold one (1) active account at MDG118. Owning multiple accounts — whether registered using the same or different information — is prohibited and considered fraudulent.

You are solely responsible for:

• Keep your password and account login details confidential.
• Ensure no other party uses your account without authorization.
• Notify mdg118 immediately if you suspect any unauthorized access to your account.
• Keep your account information accurate and up to date at all times.

MDG118 shall not be liable for any losses arising from a user's negligence in safeguarding their account credentials. Our platform provides two-factor authentication (2FA), which is strongly encouraged for all accounts to enhance security.

MDG118 accepts deposits via a variety of supported payment methods, including FPX, DuitNow Transfer, Touch 'n Go eWallet, and other e-wallets listed on the Deposit page. All deposits are in Malaysian Ringgit (MYR).

Mdg118's deposit terms are as follows:

• The minimum deposit amount is as stated on the Deposit and subject to change without prior notice.
• Deposits must be made using a payment method registered in your own name. Deposits from third-party accounts are not accepted.
• MDG118 reserves the right to request proof of payment when required for verification purposes.
• Any deposit suspected of being linked to money laundering or illegal activity will be reported to the relevant authorities.

MDG118 is committed to processing withdrawals promptly and transparently. The following terms govern the withdrawal process on our platform:

• Withdrawals are only processed to the same payment method used for the original deposit, or to a verified bank account in the name of the mdg118 account holder.
• The minimum and maximum withdrawal amounts are as stated on the Withdrawal.
• E-wallet withdrawals are typically processed in under 5 minutes after approval. Bank account withdrawals are processed within 1 to 3 business days.
• All applicable bonus wagering requirements must be fully completed before a withdrawal of the bonus balance is permitted.
• MDG118 reserves the right to conduct additional KYC checks before approving withdrawals that exceed certain limits.

If you experience any unusual delays in the processing of your withdrawal, please contact the mdg118 support team via live chat, available 24/7 for immediate assistance.

MDG118 offers a wide range of bonuses and promotions to registered members. All offers are subject to specific terms and rules stated in each respective promotion.

General rules applicable to all mdg118 bonuses:

• Each bonus carries its own wagering (rollover) requirement that must be met before a withdrawal is permitted.
• Bonuses are valid for one account per individual, IP address, device, or household only.
• MDG118 reserves the right to forfeit any bonus obtained through means deemed to be abusing the promotions system.
• Bonuses cannot be transferred to another player and have no cash value unless wagering requirements have been fully met.
• Some games may not contribute, or may contribute at a different rate, toward wagering requirement calculations. Full details are available on the Promotions.
• MDG118 reserves the right to modify, suspend, or terminate any promotion at any time with reasonable notice.

All games on mdg118 use an independently audited and certified Random Number Generator (RNG). Game outcomes are final and cannot be disputed unless a clear technical error has occurred.

The following conduct is strictly prohibited on the MDG118 platform:

• Using automation software, bots, or other tools to assist with gameplay.
• Colluding with other players to manipulate game outcomes (particularly in live table games).
• Exploiting any bugs or technical errors in games — any winnings obtained through such means are void.
• Using a VPN or other methods to conceal your actual location in order to bypass imposed geographical restrictions.
• Making threats, using abusive language, or harassing mdg118 staff or other players.

In the event of a dispute regarding a game outcome, mdg118's server records shall serve as the final reference. mdg118 will investigate all disputes fairly and transparently, and the decision of management is final.

MDG118 takes seriously its responsibility to ensure our platform is used purely as entertainment and not as a primary source of income. We provide a range of self-management tools to help players stay in control.

Responsible gaming tools available at MDG118 include:

• Deposit Limit: Set daily, weekly, or monthly deposit limits in your account settings.
• Loss Limit: Cap the maximum amount you can lose within a set period.
• Play Time Limit: Set session time limits and receive automatic reminders when those limits are approaching.
• Temporary Break: Suspend your account for a period of 24 hours, 7 days, 30 days, or a custom duration of your choice.
• Self-Exclusion: Request a permanent self-exclusion from the mdg118 platform by contacting our customer support.

If you need assistance with a gambling-related problem, please contact the mdg118 support team or visit the Responsible Gaming for further support resources.

To the extent permitted by applicable law, mdg118 and its affiliates shall not be liable for:

• Any financial losses incurred as a result of gameplay outcomes, whether direct or indirect.
• Service disruptions caused by factors beyond MDG118's control, such as internet outages, third-party infrastructure failures, or extraordinary circumstances.
• Any losses arising from unauthorized use of your account due to your own negligence in safeguarding your login credentials.
• Delays in deposit or withdrawal processing caused by payment service providers.

MDG118 reserves the right to suspend or terminate any user's account at any time, with or without prior notice, for reasons including but not limited to:

• Violation of any provision within these Terms and Conditions.
• Suspected fraud, money laundering, or any other illegal activity.
• Holding multiple accounts.
• Failure to submit identity verification documents within the stipulated timeframe.
• Rude or threatening behaviour towards staff or other players.

If an account is terminated due to a terms violation, mdg118 reserves the right to withhold any account balance pending investigation. If an account is terminated at the user's own request or for administrative reasons not involving a violation, any eligible balance will be returned to the player upon completion of the verification process.

MDG118 reserves the right to amend, update, or replace any part of these Terms and Conditions at any time. Changes take effect immediately upon publication on the MDG118 official website.

We will endeavour to notify users of material changes via in-platform notices or registered email; however, it is your responsibility to review these Terms and Conditions periodically. Continued use of the MDG118 platform after any changes are published constitutes your acceptance of the amended terms.

These Terms and Conditions are governed and interpreted in accordance with the laws under the jurisdiction of the MDG118 international licence. Any dispute arising from or relating to the use of the MDG118 platform shall first be resolved through amicable negotiation between both parties.

If a resolution cannot be reached through negotiation within 30 days, the dispute will be referred to binding arbitration in accordance with the rules set by mdg118's regulatory body. The arbitration decision is final and binding on both parties.

For any enquiries relating to these Terms and Conditions, please contact the MDG118 support team via live chat on the platform or through our official email. Our team is ready to assist you at any time.