Privacy Policy MDG118 — Malaysia User Data Protection

This Privacy Policy is published by MDG118 and applies to all users who access or use our platform through the official website mdg118.onl or via the mdg118 mobile app. This policy covers all services we offer, including online casino games, sports betting, slots, live table games, and all related support functions.

This document clearly outlines the types of information we collect from you, the purpose of that collection, how the information is used and protected, and the rights you hold regarding your personal data. We want to ensure you make informed decisions when using the MDG118 platform.

This Privacy Policy should be read together with the Terms and Conditions MDG118, which forms the comprehensive agreement between you and our platform.

MDG118 collects your personal information through several different means, depending on how you interact with our platform. The following are the categories of information we collect:

MDG118 only collects information that is strictly necessary for legitimate purposes related to the operation of our platform. We do not collect sensitive information such as biometric data or health information unless required by law.

Every piece of information mdg118 collects from you has a clear and legitimate purpose. We use your personal data for the following:

• Account Management: To create and maintain your account, process registration, verify identity, and ensure the security of your login.
• Transaction Processing: To process your deposits and withdrawals safely and efficiently through supported payment methods such as FPX, DuitNow, and e-wallets.
• KYC Verification & Compliance: To fulfil legal obligations related to identity verification, anti-money laundering (AML) compliance, and the regulatory requirements of a licensed gambling platform.
• Service Delivery: To provide access to all games, promotions, bonuses, and platform features you are entitled to enjoy as an MDG118 member.
• Customer Support: To handle your inquiries, complaints, and support requests more effectively when the MDG118 support team has complete account records.
• Platform Security: To detect and prevent fraud, money laundering, account abuse, and other security threats that could affect you or other users.
• Product Improvement: To analyze usage patterns in aggregate and anonymized form to improve platform design, user experience, and various MDG118 features.
• Marketing Communications: To send you promotional information, the latest bonuses, and exclusive offers — only if you have opted in to receive such communications.

MDG118 does not sell, rent, or disclose your personal data to third parties for marketing or commercial purposes. However, in the course of operating the platform, there are certain situations where we need to share your information with the following parties:

• Payment Providers: Required transaction information is shared with payment service providers such as FPX processors, DuitNow, Touch 'n Go eWallet, and the banks involved in processing your deposits and withdrawals.
• Game Providers: Your username and account ID may be shared with third-party game software providers to enable you to access their games on the MDG118 platform. These providers are bound by strict confidentiality agreements.
• KYC Service Providers: Your identity verification documents may be processed through a third-party KYC verification system that has undergone a thorough security assessment by MDG118.
• Relevant Authorities: MDG118 will disclose required information to law enforcement authorities, regulatory bodies, or courts when mandated by law or a valid court order.
• Business Partners: In the event of a merger, acquisition, or business asset transfer, user data may be transferred to the successor entity — which will be subject to an equivalent or stricter Privacy Policy.

All third parties that receive mdg118 user data are bound by data processing agreements requiring them to protect that information to a standard equivalent to our own privacy policy.

MDG118 uses cookies and similar technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website. The following are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login session authentication, security, and navigation. These cookies cannot be disabled without affecting platform functionality.
• Performance & Analytics Cookies: Helps us understand how users interact with the platform, which pages are visited most frequently, and where users encounter issues. This data is collected in aggregate and anonymized form.
• Functional Cookies: To save your preferences such as language, display settings, and account configuration so you don't need to reset them every time you use the platform.
• Marketing Cookies: Used to display relevant advertisements and promotions based on your interests. You may choose to disable these cookies without affecting the core functionality of the platform.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and your experience on the MDG118 platform. For more information on how to manage cookies, refer to your web browser settings.

The security of your personal data is MDG118's highest priority. We implement multiple layers of technical and organizational protection to keep your information safe at all times.

The key data security measures implemented by MDG118 include:

• Data Transmission Encryption: All communications between your device and mdg118 servers are encrypted using TLS 1.3 protocol with AES-256-bit encryption.
• Stored Data Encryption: Sensitive information such as passwords and financial details is encrypted when stored in our database using strong hashing algorithms.
• Two-Factor Authentication (2FA): MDG118 provides and encourages the use of two-factor authentication for all accounts to add an extra layer of security.
• Continuous Monitoring: The mdg118 system is actively monitored 24/7 to detect any unauthorised access attempts or suspicious activity.
• Internal Access Control: Access to user data within the MDG118 organisation is restricted based on the principle of minimum necessity, and all access is logged for audit purposes.
• Penetration Testing: The mdg118 platform undergoes regular penetration testing by independent security experts to identify and address system vulnerabilities.

As an mdg118 user, you hold certain rights regarding your personal data. mdg118 respects these rights and will fully support you in exercising them:

To exercise any of the above rights, please contact the mdg118 support team via live chat or our official email. We will process your request promptly and provide a response within a reasonable timeframe.

MDG118 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy, or as required by applicable laws and regulations.

MDG118's general data retention guidelines are as follows:

• Active Account Data: Retained for the duration your account is active and for up to 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in line with financial reporting and anti-money laundering requirements.
• KYC Documents: Retained for a minimum period of 5 years after the business relationship ends, as required by international gambling platform regulations.
• Support Communication Logs: Customer support correspondence records are retained for 3 years for quality control and dispute resolution purposes.
• Cookies & Analytics Data: Technical and analytics data is retained for between 13 months and 2 years, depending on the data category.

Once the retention period expires, your data will be securely deleted or anonymised in accordance with the data deletion procedures established by MDG118.

The mdg118 platform is exclusively for individuals who are of age 18 years and above. We do not intentionally collect or process personal data from children or individuals under the age of 18.

MDG118 enforces strict age verification measures during the registration process, including identity document checks through KYC procedures, to ensure no underage individuals can access our platform.

If you become aware that someone under the age of 18 has registered for or is using an account on mdg118, please notify us immediately via customer support. The account will be suspended at once and all related data will be deleted in accordance with our established procedures.

MDG118 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or technological developments. Any material changes will be communicated to you via an in-platform notice or your registered email at least 14 days before the changes take effect.

The "Updated" date at the top of this document will be revised each time an amendment is made. You are encouraged to review this Privacy Policy periodically to stay informed on how mdg118 protects your data.

Continued use of the mdg118 platform after any changes to this Privacy Policy are published will be considered as your acceptance of the updated policy. If you do not agree with any changes, you have the right to close your account by contacting our support team.

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by mdg118, our team is ready to assist you. You can reach us through the following methods:

• Live Chat: The fastest method — available 24/7 directly within the MDG118 platform.
• Official Email: [email protected] — response within 1 to 2 business days.

When submitting a privacy-related enquiry, please clearly state your account username and the nature of your enquiry so our team can assist you more effectively. All privacy-related enquiries will be handled in strict confidence.